Frequently Asked Questions
Everything you need to know about Australia's leading cricket specialist.
How long does it take for my order to be dispatched?
We aim to dispatch all in-stock items within 24-48 business hours. During peak cricket season, please allow an additional day for processing as our specialists ensure your gear is packed securely.
Do you offer bat knocking-in services for new purchases?
Yes, we offer professional knocking-in services for all new English Willow bats. You can select this service at checkout to ensure your bat is match-ready and protected against early damage.
What is your return policy for cricket equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on abdominal guards or customized teamwear unless faulty.
Do you ship cricket gear internationally?
Absolutely. We ship our premium cricket range worldwide via reliable couriers. Shipping costs and delivery timeframes are calculated at checkout based on your location and the weight of the gear.
How do I know which bat size is right for me?
We provide a comprehensive sizing guide on our website that correlates player height to bat size, ranging from Size 0 up to Long Blade. If you are between sizes, our expert staff are available via phone to provide personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free payment options like Afterpay and Zip Pay to help you get the gear you need now.